AI-powered communications for
Microsoft Teams.
Never Busy extends Microsoft Teams with enterprise calling, shared SMS/MMS, and an AI receptionist.
- Teams Voice via Operator Connect or Direct Routing
- Teams SMS with shared inbox and number assignment
- AI Voice Agents for after-hours coverage, routing, and lead capture
Built on enterprise-grade infrastructure
50M+
Messages Delivered
99.9%
Uptime
<200ms
Avg Response
4.9/5
Satisfaction
Go Live in Days, Not Weeks
Fast deployment with predictable pricing
Eligibility & Licensing
Quick eligibility check and Microsoft licensing review
Port & Provision
Port numbers and provision Operator Connect
Go Live
Start calling — then add SMS, AI voice, and mobility when ready
Built for your workflow
Microsoft Teams Voice
Enterprise calling via Operator Connect or Direct Routing.
- • Go live in days
- • E911 & compliance built in
App Developers
REST API for SMS/MMS with webhooks and delivery reports.
- • Simple REST API
- • Delivery reports & webhooks
Teams Shared SMS
Two-way SMS/MMS inside Microsoft Teams with shared inboxes and admin controls.
- • Shared team inbox for SMS/MMS inside Teams
- • Number assignment for users, departments, and queues
AI Receptionist
Smart automation for people and properties.
People & Teams
Property Management
Tenant communications, maintenance coordination, and emergency call handling.
- • 24/7 AI call answering for tenants and vendors
- • After-hours escalation and incident routing
- • Call summaries delivered into Teams
Law Firms
Secure client intake and professional call handling for legal practices.
- • Branded caller ID and trusted outbound calling
- • Confidential call routing and recording controls
- • Reliable intake during and after business hours
App Developers
Programmable voice and messaging workflows integrated with Teams.
- • REST APIs for voice and SMS
- • Webhooks for call and message events
- • Teams-native delivery of summaries and notifications
Virtual Intercom
AI-powered intercom answering for residential and commercial buildings.
- • Visitor screening and intent capture
- • Smart routing to staff or on-call teams
- • Integration with existing building systems
Systems & Hardware
AI Entry Control
Voice-powered intercom answering that identifies guests before buzzing them in.
- • Voice-based identity check
- • Remote unlock integration
- • Visitor logging
Hybrid Voice
The bridge for physical desk phones and paging systems via Direct Routing.
- • Desk phone compatibility
- • Overhead paging support
- • SBC integration
Smart Intercom Sync
Integrating existing building hardware into the Microsoft Teams ecosystem.
- • Teams-native intercom calls
- • Multi-building support
- • Central management
Legacy Connect
Modernizing older analog or SIP hardware without a total "rip-and-replace."
- • Analog gateway support
- • SIP trunk bridging
- • Gradual migration path
What We Solve
Never Busy powers communication for teams across every industry
Property Management
Property managers and building teams handling tenants, maintenance, and urgent incidents.
What we solve
- • Missed emergencies → calls answered and routed instantly
- • Tenant messages scattered across phones → unified intake inside Teams
- • After-hours gaps → consistent coverage and escalation
How Never Busy helps
- • Shared Teams inbox for calls + messaging with clear ownership
- • After-hours routing, overflow, and call queues built for reliability
- • AI summaries and voicemail transcription posted into Teams
Law Firms
For solo practitioners, boutique practices, and mid-size legal teams.
What we solve
- • Client calls going to voicemail → live AI screening and routing
- • Compliance gaps → automatic call logging and retention
- • Caller ID spoofing → verified STIR/SHAKEN identity
How Never Busy helps
- • Teams-first calling with branded caller ID
- • Secure voicemail transcription delivered to your inbox
- • Call recording integration for matter documentation
App Developers
For SaaS builders, startups, and dev teams embedding messaging into products.
What we solve
- • Complex carrier onboarding → fast 10DLC registration
- • Unreliable delivery → real-time status and retry logic
- • Scaling bottlenecks → high-throughput messaging infra
How Never Busy helps
- • Simple REST API for SMS/MMS with webhooks
- • Delivery receipts and inbound message handling
- • Teams integration for ops visibility and alerting
Marketing Firms
For agencies, lead gen teams, and outbound sales organizations.
What we solve
- • Low answer rates → branded caller ID improves pickup
- • Leads falling through → shared inbox captures every response
- • Campaign reporting gaps → delivery analytics and tracking
How Never Busy helps
- • Broadcast SMS campaigns with opt-out management
- • Branded Calling ID displays your name on outbound
- • Teams-native lead capture and response tracking
Fintechs
For payment platforms, neobanks, and financial services providers.
What we solve
- • Fraud and spoofing risk → verified STIR/SHAKEN calls
- • Customer distrust → branded caller ID builds confidence
- • Compliance burdens → audit-ready call logs and retention
How Never Busy helps
- • Caller identity verification reduces spam labeling
- • Secure SMS for transaction alerts and 2FA
- • Teams-based audit trail for all customer interactions
Mobile Workforce
For field teams, remote workers, and organizations with distributed staff.
What we solve
- • Expensive roaming bills → global eSIM data plans
- • Missed calls on the road → Teams calling on any device
- • Disconnected field staff → unified messaging platform
How Never Busy helps
- • eSIM activation in 100+ countries
- • Teams-native calling from mobile, desktop, or browser
- • Shared inbox keeps HQ in the loop on field comms
Lean Operations
For small teams doing more with less and startups without dedicated reception.
What we solve
- • No receptionist → AI handles all inbound calls
- • After-hours gaps → 24/7 coverage without headcount
- • Manual call routing → intelligent auto-attendant
How Never Busy helps
- • AI receptionist qualifies and routes every call
- • Voicemail transcription and summaries in Teams
- • Zero IT overhead—managed entirely in Teams Admin
Service & Care
For healthcare providers, hospitality, and customer support teams.
What we solve
- • Long hold times → intelligent call queues with callbacks
- • Missed urgent calls → priority escalation routing
- • Poor visibility → real-time queue dashboards in Teams
How Never Busy helps
- • Teams-native call queues with after-hours routing
- • Voicemail transcription for rapid triage
- • HIPAA-ready workflows for healthcare environments
Boutique Firms
For consulting firms, creative agencies, and professional services with 5-50 staff.
What we solve
- • Unprofessional caller ID → branded outbound display
- • Fragmented communications → one shared inbox for the team
- • Complex phone systems → simple Teams-based calling
How Never Busy helps
- • Branded Calling ID shows your firm name on every call
- • Shared Teams inbox for calls, voicemails, and SMS
- • Go live in days with Operator Connect—no SBC needed
Emerging Enterprises
For fast-growing companies scaling from 50 to 500+ employees.
What we solve
- • Outgrowing current systems → infrastructure that scales
- • Multi-location complexity → centralized Teams management
- • Unpredictable costs → transparent per-user pricing
How Never Busy helps
- • Scale from 50 to 5,000 users on the same platform
- • Multi-site number management in Teams Admin Center
- • Add SMS, AI, and mobility as you grow—no rework
Enterprises
For organizations with complex telecom needs, legacy systems, and strict SLAs.
What we solve
- • Legacy PBX lock-in → Direct Routing migration path
- • Multi-carrier complexity → single-pane management
- • Compliance requirements → enterprise-grade security
How Never Busy helps
- • Direct Routing with SBC integration for full control
- • Multi-site deployments with centralized Teams Admin
- • Enterprise SLAs, dedicated support, and custom contracts
Choose your Teams PSTN path
Most Teams deployments choose Operator Connect for speed and simplicity. Choose Direct Routing when you need advanced telecom control or hybrid legacy integration.
Operator Connect
Fastest path to Teams calling with predictable monthly pricing.
Ideal for organizations that want fast Teams calling without telecom complexity. Scales from single-location to multi-site.
- Deploy in days
- No hardware to manage
- Teams-native admin experience
Direct Routing
For complex dial plans, legacy PBX, and advanced telecom control.
Built for complex enterprise voice environments. Full control over your PSTN connectivity.
- Full dial plan control
- Hybrid/legacy integration
- Enterprise flexibility
Operator Connect vs Direct Routing
Simple Operator Connect Pricing
Taxes Included
No contracts. Predictable calling costs. Microsoft Teams Phone licensing is separate.
Unlimited calling applies to standard business use. Complex porting may require additional coordination.
Call Trust: Verified + Branded + Protected
Build confidence with every call through identity verification, branded display, and robocall protection.
Verified Caller Identity (STIR/SHAKEN)
Industry-standard caller verification that reduces spoofing and improves call trust across the network.
- • Caller identity verification across the network
- • Reduces spam labeling risk
- • Built into all calling plans
Branded Calling ID (BCID)
Display your business name, logo, and call reason on supported devices to improve answer rates.
- • Rich caller display (where supported)
- • Reputation and spam-label risk reduction
- • Pairs with STIR/SHAKEN ecosystem
Delivered via BrandedCallingID.com ecosystem; TransNexus provides network-level enablement.
Robocall Mitigation & Analytics
Comprehensive protection with vetting, monitoring, and traceback readiness for regulatory compliance.
- • KYC and business vetting
- • Call pattern monitoring
- • Traceback response readiness
Optional Add-Ons
Extend your Teams calling with SMS, AI, and more. Each add-on pairs with any Operator Connect plan.
Never Busy Teams Connector
Two-way SMS/MMS inside Teams with shared inbox
Never Busy AI Agents
AI assistants inside Teams for workflow and messaging
Never Busy AI Voice Companion
Conversational AI for natural voice routing
Branded Calling ID (BCID)
Display your business identity on outbound calls to improve answer rates
BCID delivered through the BrandedCallingID.com ecosystem; network-level enablement and analytics supported by TransNexus. Availability varies by carrier/network and device.
AI Voice Agents
Never miss calls. AI receptionist, after-hours coverage, lead capture, and call summaries delivered directly into Teams.
Setup Fee Offer
$499 setup fee refunded when AI voice agents are activated.
Features
- AI receptionist for all inbound calls
- After-hours and overflow handling
- Lead capture and qualification
Delivery
- Call summaries into Teams
- Voicemail transcription
- Powered by leading voice AI platforms
Global Mobility (Optional eSIM Data)
Travel-ready data or backup connectivity. No contracts.
Never Busy Global eSIM is a data-only eSIM. No voice or SMS included.
View eSIM plansAlways Ready Bundle
One package for customer-facing teams who can't miss calls — office + mobile + AI coverage.
Included: Operator Connect Pro, Never Busy Teams Connector, Never Busy AI Agents, and 1GB global eSIM data (data-only). Add-ons like Branded Calling ID available separately.
Which one do I need?
Which option is faster to deploy?
Operator Connect is typically faster — often just days. It's managed through the Teams Admin Center with less infrastructure to configure.
Do I need advanced telecom equipment?
With Operator Connect, no — the carrier handles it. With Direct Routing, you'll need an SBC (Session Border Controller) to connect to the PSTN.
Can I switch between them later?
Yes. Many organizations start with Operator Connect for speed, then migrate to Direct Routing as needs grow. Never Busy supports both.
Enterprise Security & Compliance
Call Privacy
End-to-end encryption for all voice data in transit and at rest
Retention Control
Configurable call recording and data retention policies
Audit Logging
Comprehensive logs for compliance and troubleshooting
Telecom-Grade Reliability
High availability infrastructure with carrier-level uptime
GDPR & TCPA
Compliant with global data protection regulations
STIR/SHAKEN
Caller ID authentication and robocall prevention
Trusted infrastructure and technology providers