AI Receptionist for Microsoft Teams
An AI receptionist answers calls on behalf of your organization, understands what callers need, and takes action—all without human intervention. Never Busy provides AI receptionist capabilities that integrate directly with Microsoft Teams, delivering call summaries and lead information into your existing workflows.
How It Works
Call arrives
Incoming calls are answered by the AI receptionist with a customizable greeting.
Intent captured
The AI engages in natural conversation to understand what the caller needs—scheduling, support, sales inquiry, or general information.
Action taken
Based on intent and routing rules, the AI transfers the call, takes a message, or schedules a callback.
Summary delivered
A structured summary with caller details, intent, and transcript is posted to your Microsoft Teams channel.
Typical Call Flows
After-hours coverage
AI answers calls outside business hours, captures urgent requests, and escalates emergencies to on-call staff.
Overflow handling
When all agents are busy, the AI handles overflow calls and queues callbacks for the next available representative.
Lead qualification
AI gathers key information from prospective customers and posts qualified leads directly to your sales channel in Teams.
Appointment scheduling
Callers can book appointments through conversational AI, with confirmation sent via SMS and calendar integration.
Frequently Asked Questions
What is an AI receptionist?
An AI receptionist is an automated system that answers incoming calls, understands caller intent through natural conversation, and takes appropriate action—such as routing the call, capturing a message, or scheduling a callback.
How does the AI receptionist integrate with Teams?
The AI receptionist connects to your Microsoft Teams environment through Operator Connect or Direct Routing. Call summaries, transcripts, and lead information are posted directly into designated Teams channels.
Can the AI receptionist transfer calls to live agents?
Yes. The AI can warm-transfer calls to specific users or queues based on caller intent, time of day, or custom routing rules configured in your Teams admin settings.
What happens if the AI cannot understand the caller?
The system is designed to gracefully escalate when confidence is low. It can offer to transfer to a human, take a detailed message, or request clarification from the caller.
Is there a setup fee?
Never Busy offers AI Voice Agents with a $499 setup fee, which is refundable after 90 days of active service.