Who It's Best For
- Complex enterprise environments — custom dial plans and routing requirements
- Hybrid voice — integrating Teams with existing on-prem PBX systems
- Multi-carrier needs — regional carriers or specific SIP trunk requirements
- Advanced control — SBC-level configuration and call flow customization
Why Direct Routing
Full Control
Granular dial plan and routing control via your own SBC
Legacy Integration
Connect Teams with existing PBX and on-prem infrastructure
Carrier Flexibility
Use any certified SBC and SIP trunk provider
What Never Busy Adds
- SBC-compatible AI call handling
- Enterprise analytics dashboard
- Custom retention and compliance policies
- Voicemail transcription and summaries