Never Busy brings enterprise voice to Microsoft Teams through two deployment models: Operator Connect for speed and simplicity, or Direct Routing for maximum control. Both options include our AI call handling and compliance tools.
Most Teams deployments choose Operator Connect for speed and simplicity. Choose Direct Routing when you need advanced telecom control or hybrid legacy integration.
Operator Connect
RecommendedFastest path to Teams calling with predictable monthly pricing.
Ideal for organizations that want fast Teams calling without telecom complexity. Scales from single-location to multi-site deployments.
Key Benefits
- Deploy in days, not weeks
- No hardware to manage
- Manage everything in Teams Admin Center
Never Busy Adds
- AI call screening and routing
- Voicemail transcription
- Call analytics and logging
Direct Routing
For complex dial plans, legacy PBX, and advanced telecom control.
Built for complex enterprise voice environments. Full control over your PSTN connectivity via your own SBC.
Key Benefits
- Full dial plan and routing control
- Integrate with legacy PBX systems
- Multi-carrier and regional flexibility
Never Busy Adds
- SBC-compatible AI call handling
- Enterprise analytics dashboard
- Custom compliance policies
Frequently Asked Questions
What is the difference between Operator Connect and Direct Routing?
Operator Connect is carrier-managed with faster setup and less IT overhead. Direct Routing gives you full control via your own SBC, ideal for complex environments with legacy PBX or custom dial plans.
How quickly can we go live?
With Operator Connect, most deployments are complete in days. Direct Routing typically takes weeks depending on your SBC configuration and dial plan complexity.
Do you support international calling?
Yes. Both Operator Connect and Direct Routing support international PSTN calling. Rates and availability depend on your carrier and region.
Can we use our existing phone numbers?
Absolutely. We support number porting for both deployment models. Your existing numbers can be migrated to Teams with minimal disruption.
What AI features are included?
Never Busy adds AI-powered call screening, intelligent routing, auto-attendant, voicemail transcription, and call summarization to your Teams voice setup.
Ready to enable Teams calling?
Get started with Never Busy for Microsoft Teams. Choose Operator Connect or Direct Routing — we'll help you deploy the right solution.