Sub-processors
Never Busy engages trusted third-party service providers ("sub-processors") to assist in delivering our telecommunications, messaging, and AI voice services. This page lists the categories of sub-processors we use.
| Sub-processor | Purpose | Data Processed | Location |
|---|---|---|---|
| Cloud Infrastructure Provider | Hosting, compute, storage | All customer data | United States |
| Telecommunications Carrier | PSTN connectivity, number provisioning | Call metadata, caller ID | United States |
| SMS/MMS Gateway | Message delivery | Message content, phone numbers | United States |
| AI/ML Provider | Transcription, voice AI, summaries | Audio, transcripts (per customer settings) | United States |
| Call Trust Provider | STIR/SHAKEN, branded calling | Caller ID, business identity | United States |
| Payment Processor | Billing, subscriptions | Payment information | United States |
| Analytics Provider | Usage analytics, monitoring | Aggregated usage data | United States |
We maintain appropriate data processing agreements with all sub-processors. Sub-processors are selected based on their security practices, compliance certifications, and ability to meet our contractual requirements.
For a detailed list of specific sub-processors or to request a Data Processing Agreement (DPA), please contact us at legal@neverbusy.com.
Related Policies
Please also review our Privacy Policy, Terms of Service, and Security & Compliance page.
Contact
Never Busy LLC — Pleasantville, New York
Email: legal@neverbusy.com
Last updated: February 2026