Never Busy

How Never Busy Works

From setup to scale, see how our AI-powered platform transforms your communications in four simple steps.

1
5 minutes setup

Connect Your Channels

Integrate SMS, MMS, voice calls, and Microsoft Teams in minutes.

  • Enterprise-grade voice and messaging infrastructure
  • Import existing phone numbers
  • Configure Microsoft Teams Direct Routing
  • Set up webhooks and API endpoints

Connect Your Channels

2
Instant automation

AI Takes Over

Our AI analyzes conversations and automatically routes, tags, and responds.

  • Natural language processing identifies intent
  • Smart routing to the right team member
  • Auto-responses for common questions
  • Sentiment analysis and priority scoring

AI Takes Over

3
Ongoing efficiency

Team Collaboration

Your team works together seamlessly with unified messaging and AI insights.

  • Shared inbox for all communications
  • Internal notes and tags
  • Team assignments and handoffs
  • Real-time collaboration tools

Team Collaboration

4
Continuous improvement

Scale & Optimize

Analytics and AI recommendations help you improve over time.

  • Performance analytics and insights
  • AI-powered optimization suggestions
  • Compliance monitoring and reporting
  • Automated scaling and load balancing

Scale & Optimize

Core Platform Features

The building blocks that power every Never Busy implementation.

Unified Inbox
All messages from SMS, MMS, voice, and Teams in one place.
  • Multi-channel support
  • Thread management
  • Search and filtering
  • Bulk actions
AI Automation
Smart automation that learns from your communication patterns.
  • Intent recognition
  • Auto-routing
  • Response suggestions
  • Sentiment analysis
Compliance Engine
Built-in compliance for telecommunications regulations.
  • STIR/SHAKEN verification
  • 10DLC registration
  • GDPR compliance
  • Call recording
Developer APIs
RESTful APIs and webhooks for custom integrations.
  • RESTful endpoints
  • Webhook notifications
  • SDK libraries
  • Rate limiting

See It In Action

Real-world scenarios showing how Never Busy handles your communications.

Property Management
Tenant calls about maintenance
1
Call comes in to main property number
2
AI identifies tenant and property unit
3
Routes to appropriate maintenance team
4
Creates ticket with conversation history
5
Sends confirmation SMS to tenant
App Development
User needs 2FA verification
1
App triggers SMS via API call
2
Never Busy validates and sends code
3
Tracks delivery and response
4
Handles failed delivery attempts
5
Returns status to your application
Enterprise Teams
Client calls law firm
1
Call routed through Teams Direct Routing
2
AI identifies caller and case
3
Routes to appropriate attorney
4
Records conversation for compliance
5
Automatically updates case notes

Integrations & Partners

Connect with the tools and services you already use.

Telecom Providers
Never Busy Network
Our enterprise-grade voice and messaging infrastructure
Twilio
Global communications platform
TransNexus
CNAM/VNAM and fraud prevention
Microsoft Ecosystem
Microsoft Teams
Direct Routing and Operator Connect
Office 365
Calendar and contact integration
Azure AD
Single sign-on and user management
Business Tools
CRM Systems
Salesforce, HubSpot, Pipedrive
Help Desk
Zendesk, Freshdesk, Intercom
Property Management
Yardi, RentManager, AppFolio

Ready to see it in action?

Start your free trial today or schedule a personalized demo to see how Never Busy can transform your communications.